TERMS & CONDITIONS

privacy policy

The careful, conscientious and legal handling of your personal data and its protection are of great importance to us.

In the following we inform you about the collection and processing of personal data when using our website and our services.


§ 1 General information on the collection and processing of personal data
  1. Personal data is all data that can be related to you personally, e.g. name, address, email addresses, user behavior, etc. (“Data”).
  2. The responsible party according to Art. 4 No. 7 of the EU General Data Protection Regulation (“GDPR”) is:


Lisa Lankes
Phone: +49 151 54787836
E-Mail: info@lankesgems.com
  1. When you contact us by email, the data you provide (e.g. email address, name and, if applicable, telephone number, content, etc.) will be stored and processed by us in order to answer your questions. Providing your email address is necessary so that we can answer your query. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR on the basis of your voluntarily given consent. We delete the data collected in this context after storage is no longer necessary, e.g. because your query could be answered.
  2. As part of data processing on our behalf, a third-party provider (Cargo) provides us with the services for hosting and displaying the website. The legal basis for this is Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. Our legitimate interests are the accessibility and correct display of our website.
  3. To prevent unauthorized third-party access to your personal data, especially financial data, our websites are encrypted using SSL encryption (Secure Socket Layer). In addition, we implement physical, technical and administrative security measures to adequately protect your personal data from loss, misuse, unauthorized access, disclosure and alteration. These security measures include firewalls, data encryption, physical access restrictions to our data centers and authorization controls for access to data.

§ 2 Data processing when visiting our website, technically necessary or essential cookies
  1. When you use our website for purely informational purposes, we only collect the personal data that your browser transmits to our server. This information is temporarily stored in a so-called log file. If you wish to view our website, we collect the following data:
  • IP address
  • Date and time of the request
  • time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • access status/HTTP status code
  • amount of data transferred
  • website from which the request comes
  • browser
  • operating system and its interface
  • Language and version of the browser software.

We process the data mentioned for the following purposes:
  • Ensuring a smooth connection to the website,
  • Ensuring a comfortable use of our website,
  • Evaluation of system security and stability as well as
  • for further administrative purposes.

The legal basis for this data processing is Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. Our legitimate interests arise from the purposes of data processing listed above.
  1. In order to make visiting our website more user-friendly and to enable the use of certain functions, we use so-called cookies on various pages. Cookies are small text files that are automatically saved on your device.

Use of technically necessary cookies:
  1. This website uses the following types of cookies, the scope and functionality of which are explained below:
  • Transient cookies
  • Persistent cookies.
  1. Transient cookies are automatically deleted when you close the browser. These include session cookies in particular. These store a so-called session ID, which can be used to assign various requests from your browser to the shared session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.
  2. Persistent cookies are automatically deleted after a specified period of time, which can vary depending on the cookie. You can delete the cookies at any time in the security settings of your browser.
  3. You can configure your browser settings according to your wishes and, for example, refuse to accept third-party cookies or all cookies. We would like to point out that in this case you may not be able to use all the functions of this website.
  4. You can find out the storage period from the overview in the cookie settings of your web browser.

The legal basis for this data processing is Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. Our legitimate interests arise from the purposes mentioned above (functionality of the website, increasing user-friendliness, etc.).
  1. (3)The aforementioned data will be deleted as soon as the purpose of the processing has been achieved and there are no longer any legally required retention periods.

§ 3 Orders in the online shop
  1. If you would like to place an order in our online shop, we will collect and process the data you provide there (name, address, payment details) to process the contract. The legal basis for this data processing is Art. 6 Para. 1 Clause 1 Letter b of GDPR.
  2. (2)If you would like to open a customer account, we will collect and process the data you provide there (name, address, payment details) to make follow-up orders easier for you. Opening a customer account is voluntary. The legal basis for this data processing is Art. 6 Paragraph 1 Clause 1 Letter a of GDPR. We store this data as long as you are a customer with us. You can delete your customer account at any time by sending a message to the contact option described above.
  3. (3)We sometimes use external service providers to process your order, in particular payment service providers. We pass your payment data on to these companies for payment processing. During payment processing, you may be redirected to the websites of these companies, whose data protection declaration also applies in this case. The legal basis for this data processing is Art. 6 Para. 1 Clause 1 Letter b of GDPR.
  4. In order to fulfill the contract for the delivery of goods, we pass on your delivery address to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. The legal basis for this data processing is Art. 6 Para. 1 Clause 1 Letter b of GDPR.
  5. Due to commercial and tax law requirements, we are obliged to store your order data for the legally specified period. The legal basis for this is Art. 6 Paragraph 1 Clause 1 Letter c of GDPR. After the tax and commercial retention periods have expired, we will delete your order data unless you have consented to further use.

§ 4 Your rights
  1. You have the following rights with regard to the personal data concerning you:
  • to request information about your personal data processed by us in accordance with Art. 15 GDPR. In particular, you can request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected from us, as well as the existence of automated decision-making including profiling and, where applicable, meaningful information on its details;
  • to request the immediate correction of inaccurate or completion of your personal data stored by us in accordance with Art. 16 GDPR;
  • to request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
  • to request the restriction of the processing of your personal data pursuant to Art. 18 GDPR, insofar as the accuracy of the data is contested by you, the processing is unlawful but you refuse to delete it and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have objected to the processing pursuant to Art. 21 GDPR and
  • pursuant to Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another controller.
  1. (2)You also have the right to complain to a data protection supervisory authority about our processing of your personal data (Article 77 GDPR) if you believe that the processing of personal data concerning you violates this regulation. A competent data protection supervisory authority is:

Berlin Commissioner for Data Protection and Freedom of Information
Friedrichstraße 219
10969 Berlin

Phone: 030/13 889-0
Fax: 030/215-5050
Email: mailbox@datenschutz-berlin.de


Further competent authorities are listed in Article 77, Paragraph 1 of the GDPR.
  1. (3)You may revoke your consent to data processing (legal basis: Art. 6 Para. 1 Clause 1 Letter a of GDPR) at any time in accordance with Art. 7 Para. 3 GDPR. This means that we may no longer continue the data processing based on this consent in the future. The legality of the data processing carried out on the basis of the consent until the revocation remains unaffected.
  2. (4)Right to object to processing (Article 21 GDPR)

right of objection
  1. You have the right to object at any time to the processing of personal data concerning you based on Article 6 (1) (f) GDPR (data collection to protect a legitimate interest), for reasons related to your particular situation; this also applies to profiling based on these provisions. The consequence of the objection is that we will no longer process this personal data unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
  2. If we process your personal data in order to conduct direct advertising, you have the right to object to this processing at any time; this also applies to profiling insofar as it is associated with such direct advertising. The existence of a special situation, as in a), is therefore not necessary for an effective objection to direct advertising. If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes.

The objection can be made either by sending a message to the contact option described above.



 Lisa Lankes, May 2023


General terms and conditions of business
(with legal information)



§ 1 Scope
  1. These General Terms and Conditions apply to all orders placed by customers (hereinafter “Customer” or “you”) via our online shop.
  2. Any deviating general terms and conditions of the customer will not be accepted unless we expressly agree to their validity in writing.

§ 2 Contracting parties

The purchase contract is concluded with:

Lisa Lankes
Melli-Beese-Str. 7
12487 Berlin

Phone: +49 151 54787836
E-Mail: info@lisalankes.com

Tax number: 36/412/01383


(hereinafter "we").



§ 3 Ordering process and conclusion of contract
By placing products in our online shop, we ask you to make us a binding offer to purchase. When you have found the product you want, you can add it to your shopping cart without obligation by clicking on it. You can remove products from your shopping cart at any time by clicking on the [delete] button. By clicking on the [order for a fee] button, you complete the order process and make us a binding offer to purchase the products in your shopping cart. The process can be canceled at any time by closing the browser window. You will find further information on the individual pages, e.g. on possible corrections. Immediately after submitting the order, you will receive a confirmation of receipt by email. This email does not constitute an order confirmation.

We accept your offer within two days by
  • we issue a declaration of acceptance or order confirmation in a separate email or
  • we have the goods delivered or
  • if applicable, the payment transaction is carried out by our service provider or the selected payment service provider. The time at which the payment transaction is carried out depends on the payment method selected (see "Payment conditions").

The alternative that is relevant to you depends on which of the events listed occurs first.

§ 4 Prices and shipping costs
  1. The prices stated on the product pages include VAT and other price components and include shipping costs.

§ 5 Delivery, requirements for the use of “Print at Home Tickets”
  1. Delivery takes place within Germany.
  2. Please refer to the respective product page for delivery times.
  3. It is possible to collect the product yourself.


§ 6 Terms of Payment

In our shop you can generally use the following payment methods:

1. Credit card
When you place your order, you provide your credit card details. Your card will be charged immediately after you place your order.

§ 7 Retention of Title

The product remains our property until full payment has been made.

§ 8 Warranty

The statutory warranty rights apply to the products offered in our online shop.

§ 9 Cancellation policy for consumers

Consumers have the following right of withdrawal:
no right of withdrawal


 § 11 Dispute Settlement

The European Commission provides a platform for online dispute resolution (ODR), which you can find here https://ec.europa.eu/consumers/odr/ . We are neither obliged nor willing to participate in a dispute resolution procedure before a customer arbitration board.
§ 12 Data Protection Declaration

By completing your order, you agree to our privacy policy, which you can access on our homepage via the menu item “Privacy Policy”.

§ 13 Final Provisions

  1. Contracts between us and the customer are subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the customer as a consumer has his or her habitual residence, remain unaffected.
  2. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between us and the customer is Berlin.
  3. Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision.




 Lisa Lankes, May 2023